Refund Policy

Effective date: 2026-03-17

1. Scope

This policy describes how refunds, returns, and cancellations are handled for orders arranged via this website. Statutory consumer rights may apply depending on your location.

2. EU/Sweden consumer information (right of withdrawal)

If you are a consumer in Sweden or elsewhere in the EU/EEA and you enter into a distance contract, you may have a right of withdrawal within 14 days in accordance with applicable consumer protection rules, unless an exception applies.

This website uses a request form and we confirm order details by email. If a binding contract is formed, the applicable withdrawal information will be provided in that communication.

3. How to request a refund or cancellation

To request a refund, return, or cancellation, email assist@ghodexarwrexalon.world and include:

• Your name
• Your email used for the request
• Your order details (if provided in later communication)
• A short description of the request

4. Timeframes

We aim to respond to refund-related inquiries within 5 business days. Processing time may vary based on the payment method and the information available.

5. Eligibility and exclusions

Eligibility depends on the order status and the condition of any returned goods, and may also depend on applicable consumer protection laws. Certain items may not be eligible for return due to hygiene or safety reasons where allowed by law.

6. Refund method

Approved refunds are typically issued to the original payment method where possible, unless an alternative is required or agreed.

7. Contact

For questions, email assist@ghodexarwrexalon.world.